Privacy Policy
Last Updated: February 2025
At tavenikaro, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our finance insights services. We operate in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
We've written this in plain language because we want you to actually understand what happens with your data. No legal jargon unless absolutely necessary.
Information We Collect
When you engage with our financial education services, we gather several types of information. Some you give us directly, other data we collect automatically as you use our platform.
Personal Information You Provide
This includes details you share when signing up for our programs, requesting information, or contacting us:
- Full name and contact details (email, phone number, postal address)
- Educational background and current employment status
- Financial literacy level and learning goals
- Payment information for course enrollments
- Communication preferences and feedback
Automatically Collected Data
Our website collects technical information about how you interact with our platform. This helps us improve the user experience and identify technical issues:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on each page
- Referral sources and navigation patterns
- Login times and course progress
How We Use Your Information
We're not in the business of collecting data for the sake of it. Every piece of information we gather serves a specific purpose related to delivering quality financial education.
| Purpose | Details |
|---|---|
| Service Delivery | Providing access to courses, sending educational materials, and tracking your learning progress |
| Communication | Responding to inquiries, sending course updates, and sharing relevant financial insights |
| Platform Improvement | Analyzing usage patterns to enhance content quality and user experience |
| Legal Compliance | Meeting our obligations under Australian financial services regulations |
| Security | Protecting against unauthorized access and fraudulent activity |
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. But let's be honest – no system is completely invulnerable. We implement multiple layers of security, but we can't guarantee absolute protection against sophisticated attacks.
We keep your personal data only as long as necessary. Course enrollment information remains active during your learning period plus seven years for compliance purposes. Marketing preferences stay on file until you opt out. Financial transaction records are retained for seven years as required by Australian taxation law.
Our Security Measures
- SSL/TLS encryption for all data transfers
- Regular security audits and penetration testing
- Access controls limiting staff exposure to personal data
- Automated backup systems with encrypted storage
- Multi-factor authentication for administrative access
Sharing Your Information
We don't sell your personal data. Period. However, we do share information with specific third parties when it's necessary to operate our business:
Service Providers
We work with companies that help us deliver our educational services. These include payment processors, email service providers, and learning management system hosts. Each provider is contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
Sometimes we're required to disclose information to government agencies or law enforcement. This happens when we receive valid legal requests, need to enforce our terms of service, or believe disclosure is necessary to prevent harm.
Business Transfers
If tavenikaro is acquired or merged with another company, your information would transfer to the new entity. We'd notify you before this happens and inform you of any changes to how your data is handled.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Inaccuracies
Ask us to update or correct information that's wrong or outdated. We'll make changes promptly once verified.
Delete Information
Request deletion of your personal data, subject to legal retention requirements for financial records.
Opt Out of Marketing
Unsubscribe from promotional emails at any time using the link in each message or by contacting us directly.
Restrict Processing
Limit how we use your information in certain circumstances, though this may affect service delivery.
Lodge a Complaint
Contact the Office of the Australian Information Commissioner if you're not satisfied with how we handle your privacy concerns.
Cookies and Tracking
Like most websites, we use cookies – small text files stored on your device. These help our platform function properly and remember your preferences. You can disable cookies in your browser settings, but this might break some features.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like logging in and accessing course materials
- Performance Cookies: Help us understand how visitors use our site so we can improve it
- Functionality Cookies: Remember your preferences and settings between visits
- Analytics Cookies: Provide aggregated statistics about site usage patterns
International Data Transfers
We primarily operate within Australia and store data on Australian servers. However, some of our service providers operate globally, which means your information might be processed overseas. When this happens, we ensure these providers meet Australian privacy standards through contractual agreements.
Any international transfers comply with Australian Privacy Principle 8, which requires us to take reasonable steps to ensure overseas recipients handle your information appropriately.
Children's Privacy
Our financial education programs are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the new policy takes effect.
The date at the top of this page shows when it was last updated. We encourage you to check back periodically, especially before providing new personal information.
Questions or Concerns?
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, please reach out. We're here to help and take your privacy seriously.
Address: Shop 5-6 Port Central Shopping Centre Bay St Port Macquarie NSW 2444, Australia
Phone: +61422412601
Email: info@tavenikaro.com
Response Time: We aim to respond to all privacy inquiries within 5 business days
For formal complaints about privacy matters, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.